FAQ

What are these sessions for?

These are online Zoom sessions to assist suppliers that need hands-on assistance using our Supplier Portal. NOTE: Some offices at the District require that invoices are reviewed prior to entry into the portal — it’s important that you follow any additional invoicing instructions provided to you by your direct contact at SDP prior to working in the portal.

Do I need a special technology to join the session?

No. When you click on the button to join the session, your computer may ask you to confirm that you want to “open zoom.us”. If you click yes, you will automatically be connected to the session in your web browser.

My question is simple — do I really need to join online?

No, in fact, we encourage you to look at the this guidance first. You can also email oraclesupplier@philasd.org for assistance. We hope to keep online sessions available for suppliers who need more hands-on assistance navigating the portal.

Will I get one-on-one assistance during these sessions?

Yes! We will help suppliers on an individual, first-come-first-serve basis. If we are helping another supplier when you join, please keep your audio muted and we will help you as soon as we are able.

What if I don’t have a computer or cannot access the internet?

Please email oraclesupplier@philasd.org and let us know that you are not able to join these sessions. We will do our best to assist you.

What should I do if I need support but do not want other suppliers to see my information?

If you have a concern about privacy, please send an email to oraclesupplier@philasd.org and let us know you want to schedule a private Zoom session.