Device Management

Each District staff member has the ability to register four (4) devices through their account. The Network Access Center supports:

  • District-issued laptops and desktops
  • Personal laptops and desktops

The Network Access Center does not support:

  • Mobile devices
  • Tablets
  • Gaming consoles

Apple Device Management

Resource NameResource TypeUsers
Wired Individual Apple DeviceStepperSDP Employees
Wired Shared Apple AssetStepperSDP Employees
Wireless Individual Apple DeviceStepperSDP Employees
Wireless Shared Apple AssetStepperSDP Employees

Window Device Management

Resource NameResource TypeUsers
Wired Individual Window DeviceStepperSDP Employees
Wired Shared Window AssetStepperSDP Employees
Wireless Individual Window DeviceStepperSDP Employees
Wireless Shared Window AssetStepperSDP Employees

Chromebook Device Management

Chromebook Device Management

Resource NameResource TypeUsers
Wireless Individual Chromebook Device (coming soon)StepperSDP Employees

Managing Provisioned Devices

Resource NameResource TypeUsers
Manage Provisioned DevicesStepperSDP Employees

I need help with gaining access to an application, what can I do?

Please click HERE for the System Access Guide.

Need Further Assistance?

If additional assistance is needed, contact the I.T. Help Desk by one of the methods listed below.

Real Time Support

Call 215-400-5555 to speak with a representative

Open an Incident

Click HERE to view a stepper on opening an incident in the I.T. Help Desk Ticketing System

Help via Email

Email your issue to HelpDesk@philasd.org